System Migration · Annual retainer
Platform Steward Retainer
Annual co-management retainer for tuning workflows, reviewing patches, and running quarterly health checks.
Scope narrative
Designed after go-live on any LedgerHarbor integration. Includes a named support lead, ticket SLAs you choose, and roadmap sessions for modest enhancements that stay inside the retainer hours.
Included capabilities
- Named support lead
- Monthly office hours with owners
- Patch review checklist
- Quarterly health report
- Small enhancement backlog grooming
- Incident bridge during business hours
- Annual disaster-readiness tabletop
Outcomes we document in the statement of work
- Steady-state governance after launch
- Predictable spend versus ad-hoc consulting
- Fewer configuration drifts over time
FAQ
Large new modules are scoped separately. The retainer covers tuning, break-fix within agreed hours, and small enhancements.
Experience notes
The Platform Steward Retainer is unglamorous but caught three risky patches before production. Response times match what we signed, not marketing fairy tales.